Just like it takes years of experience to formulate a building and design plan for a year round resort, it also takes years of experience to manage the business side of the operations.
There are many factors to consider when starting a new project. It needs the guidance from an experienced crew to help to put all the puzzle pieces together. At MTC, we are a group of resort industry experts who have experience managing Snow Schools and Bike Parks and understand what it takes to build a team of employees who will be the heart and soul of the resort and ultimately lead to its success.
Our team from Mountain Tech Consultants will not only form a detailed business plan and budget, but will also ensure the implementation of it by installing key staff in each department in order to manage the operation.
With the proper trained team in place, the profit centre will take care of itself. While a happy employee creates happy guests, a well-trained happy employee generates revenue.
Employee Services
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Having a skilled ES Dept. is critical in a start-up operation. Choosing a seasoned Manager is key to organizing every departmental needs.
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Guest Services
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Front line Manager must have the background in order to train staff with a POS system for retail/rental, and the sale of all outdoor activities.
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Risk Management
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A very key factor is finding a Safety Manager for the resort. Implementing a detailed Safety Operations manual for each Department is of the utmost importance.
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Training
An efficient and well-established training program for each department is vital in the success of a new resort. It is imperative to use proven training plans and recognized certification bodies for instructors. (Ski, Snowboard, Bike instructor).
Business Plan
We cannot express the importance of a detailed yearly budget for each Department. With a feasibility study of each department, Gross revenue, labour and contribution targets can be established.
Program development
With a focus on revenue-generation, wage-to-revenue ratio management, and market-driven programming choices.
• Skill based progressions for all levels and ages.
Sponsorship program
Development providing advice on how to successfully market your operation and attract sponsors to assist with offsetting set-up and operational expenditures.
Sales training
Using tried-and-tested sales techniques that deliver results.
Fiscal budgeting and advice
On maintaining successful wage-to-revenue percentages, package pricing structures, and daily operational expenditures.
Fleet equipment selection and Maintenance
Offering advice and recommendations for staff and rental bicycle fleets with an emphasis on reliability, ease of maintenance and longevity, in addition to recommendations for other rider equipment for guests and staff.
Including best-practice building and maintenance techniques, which affect an increased lifespan of bikes and equipment and will deliver a notable decrease in fleet downtime.
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Community
Local programming to create a sense of community.
Marketing and advertising
Advice offering best-practice solutions to help you advertise and market your programs successfully and sustainably.
Our team from Mountain Tech Consultants will not only form a detailed business plan and budget, but will also ensure the implementation of it by installing key staff in each department in order to manage the operation.